FAQ

150% + 100 FS

Account

How to confirm your email and phone number?

Go to your account settings, enter your current email and phone number, then click the confirmation link sent to your email and enter the code received via SMS.

How to recover your password?

On the login page, click “Forgot password?”, enter your registered email, and follow the instructions sent to reset your password.

How to change your name, phone number, or email?

Open account settings, choose the field you want to update, input the new data, and confirm changes via email or SMS if required.

Cash Transactions

How to make a deposit?

Go to the “Deposit” section, choose a payment method, enter the amount, and follow the instructions to complete the transfer.

How to withdraw funds?

Navigate to “Withdraw”, select your preferred method, enter the amount, and confirm the transaction. Withdrawal processing times may vary.

What is a threefold turnover of a deposit?

This means you need to wager (use in transactions) an amount three times your deposit before making a withdrawal.

What are the terms for processing withdrawal requests?

Requests are typically reviewed within 24–72 hours, provided your account is verified and the turnover conditions are met.

How can I find out the status of a withdrawal request?

Go to your transaction history or support section to check the latest status or contact support directly.

Can I use multiple payment methods?

Yes, but withdrawals may be limited to the same method used for deposits, depending on policy and verification.

Verification

How to verify your identity?

Upload a clear photo or scan of your passport or ID card in your profile’s verification section.

How to verify your address?

Provide a utility bill, bank statement, or lease agreement with your full name and address, not older than 3 months.

How to verify Visa/Mastercard?

Upload a photo of the card (hide CVV and part of the number), ensuring your name and first/last 4 digits are visible.

How long will it take to process my documents?

Usually 1–3 business days, depending on workload and document clarity.

Can I use a residence permit instead of a passport?

Yes, as long as it includes your full name, photo, and valid dates.

What document can I provide as proof of address if I rent and don’t use bank cards?

A lease agreement or utility bill in your name, or notarized proof of residence.

What statement is required to verify the Revolut card?

Submit a bank statement from Revolut showing your name, card number (partially), and recent transactions.

Why is my address necessary?

It’s part of regulatory requirements to prevent fraud and comply with anti-money laundering laws.

Can I hide a part of my passport code and series?

Yes, but your full name, photo, document number, and expiry date must be clearly visible.

Why is the registration in the passport not suitable?

Because it often does not contain sufficient or up-to-date proof of actual residence.